Question 1

What is Exitium Labs?

Accepted Answer

Exitium Labs is an AI platform built specifically for furniture retail. It answers a store's phone with an AI agent that knows the full catalog and every order, sends itemized living receipts by text that customers can ask questions of 24/7, and automates review collection when orders complete.

Question 2

How does the AI phone agent work with my existing phone number?

Accepted Answer

You keep your number. Calls simply forward to Exitium — no porting, no new line, no hardware. The agent answers on the first ring, and when a human is needed it warm-transfers to your staff based on the hours each employee sets as available.

Question 3

What is a living receipt?

Accepted Answer

An itemized receipt sent by SMS at the point of sale where every line item carries its own live status. The customer can text questions into that same thread and an AI answers from their exact order, at the item level, any time. No app or login required.

Question 4

Does Exitium integrate with my POS or ERP?

Accepted Answer

Exitium is a layer, not a replacement. Independents can start with no system at all using catalog autocomplete. Stores on Furniture Wizard can import via CSV. Enterprise operators connect STORIS or other ERPs through automated sync or API-level integration, at which tier order statuses flow to customers automatically.

Question 5

How much does Exitium cost?

Accepted Answer

$299 per month for the Digital Receipt, $499 per month for Receipt + Phone Agent, and custom annual terms for enterprise and chains. There is a one-time setup fee quoted per store, and standard plans are month to month.

Question 6

What languages does the phone agent speak?

Accepted Answer

English, Spanish, and Arabic — and it switches mid-sentence if the caller does.

Question 7

Can callers still reach a real person?

Accepted Answer

Yes. The agent warm-transfers to staff during the hours each employee marks as available, takes messages otherwise, and texts a recap of every call to your team. Owners also have a kill switch to disable the agent instantly.

Question 8

Does Exitium send marketing text blasts?

Accepted Answer

No. Exitium sends transactional messages: the itemized receipt, status updates on that order, answers to questions the customer asks, and a review request when the order completes. It does not do bulk marketing blasts or purchased-list texting.

Question 9

Do callers know they are talking to an AI?

Accepted Answer

Yes. The agent discloses at the start of every call that it is an AI assistant, and Exitium publishes its AI disclosure policy on its website.